Booking Terms & Conditions

These are the terms and conditions of any contact between Safari & Trekking Africa (the services providers) and you (all persons traveling with us, named on a booking). They are very important, so please take time to read them. Confirmation of travel with Safari & Trekking Africa implicates that you have read, fully understood and agreed to the terms and conditions described below. If you have any questions or doubts, please contact us before futher booking steps.

Booking & Payments

1.1 All services are subject to availability and are not guaranteed until confirmed.

1.2 A deposit of 25% of the total value for each person referred to on the booking form is required at the time of booking. If a higher deposit is required for any particular tour, this will be indicated before confirmation.

1.3 Where gorilla permits are required, they must be paid in full at the time of confirmation and are non-refundable. This is in addition to the standard non-refundable deposit.

1.4 The remaining balance is due 30 days before the start of the tour, unless otherwise indicated of which a certain percentage can be paid upon the start of the tour. Should this payment not be received without notice, Safari & Trekking Africa reserves the right to treat the booking as cancelled, whereby normal cancellation conditions apply.

1.5 If the booking is made within 30 days of the tour start date, full payment is required at the time of booking. The contract between us is made when we issue your confirmation invoice.

1.6 At the time of booking, we require full details for all passengers (names must be as they appear in passports).

Prices

2.1 All prices are quoted and paid in US Dollars unless otherwise stated.

2.2 Prices quoted by Safari & Trekking Africa are subject to change without notice and are not guaranteed until the time of confirmation.

2.3 Prices quoted are as per itinerary and per person and unless stated otherwise, include the following:

Overnight accommodation as specified, national park and game reserve entrance fees, overland transportation, domestic air transportation where indicated, drivers and guides fees (not tips), chimpanzee tracking permits, three meals per day as specified, unlimited mineral water during safari (not at the lodges/camps), coffee/tea twice a day during safari, unlimited game drives.

2.4 Prices quoted do not include the following: Personal expenses, personal insurance, laundry, meals other than as stated, drinks, passport and visa fees, tips and gratuities, international flights.

2.5 Meals are provided three times per day; breakfast, lunch and dinner, often including a packed lunch or picnic for one of these.

2.6 Accommodation varies depending on location and price plan. Camping, tented camps, bandas, guest houses, tented accommodation and hotels are regarded as suitable accommodation.

2.7 Safari & Trekking Africa reserves the right to substitute accommodation for those indicated in itineraries, when the tour is not yet confirmed.

2.8 Should a client wish to upgrade the standard of accommodation once the tour has been confirmed, a supplement is necessary. Upgrades are subject to availability.

Complaints

3.1 If you are unhappy with any service or facility provided, you must immediately inform your representative (guide, tour leader, driver provided by Safari & Trekking Africa) and allow them to attempt to resolve the issue as soon as possible.

3.2 If a representative has been informed and the complaint is not resolved to your satisfaction, a formal complaint can be made to Safari & Trekking Africa in writing. This must be done within 28 days of completion of the tour. We accept no liability for complaints not notified in accordance to this.

Cancellation & Refunds

4.1 Cancellation by you:

4.1.1 If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is effective from the day we are notified, provided that written confirmation is received by us within 24 hours of the original notification.

4.1.2 Cancellation charges are based on the tour price and applied at the following rates:

Cancellation received more than 60-31 days prior to tour start date, loss of 50% of deposit.

Cancellation received less than 1-30 days prior to tour start date, loss of 100% of total cost.

4.1.3 No refund will be given for gorilla permits, independent of the cancellation date.

4.1.4 Refunds will not be given for unused services, the late arrival or absence of clients.

4.1.5 We accept no liability for any loss or damage arising from cancellations.

4.2 Cancellation by Safari & Trekking Africa:

4.2.1 We reserve the right to cancel your holiday and charge cancellation fees (as defined above) should you fail to pay the balance when due.

After this we will not cancel your tour unless it is for a reason outside our control. In such circumstances we will offer you the choice of an alternative holiday if available, or full refund. If we have to cancel your holiday we will offer you:

a) Arrangements of a similar nature, standard and price, if available.

b) Arrangements of a lower standard, whereby the difference in price will be refunded.

c) More expensive arrangements, whereby the difference in price will be paid by you.

d) A full refund.

4.2.3 Safari & Trekking Africa accepts no liability for any loss or damage arising from cancellations.